:Harvey:Support

Vault Error Troubleshooting Guide

A guide to troubleshooting common errors encountered when using Vault.

Last updated: Feb 13, 2026

Overview

Vault includes upload status logs that show what went wrong during file uploads. If a file fails to upload—due to size limits, an unsupported format, or another issue—you’ll see an error message on your vault page.

The log identifies which file had the problem and provides details on what might be the problem.

File Upload Errors

First, click into file errors to view the error type. You can also download errors to an Excel sheet for granular error details, such as file size, type, and time.

Then, follow the steps in Uploading Files to Harvey based on the error message you received.

Tip: If the vault you’re using encounters persistent errors, try creating a new vault, then upload the documents there and retry your queries.

Other Errors

For alternate issues, try our General Troubleshooting tips.

Share a Vault

Learn how to share vaults with colleagues and control sharing access within your workspace.

Vault: Analyze Large Document Sets at Scale

Learn how to upload and analyze large sets of documents in Vault—ideal for high-volume tasks.

Using Review Tables

Learn how to create review tables to compare agreements, extract key information, or summarize trends at scale.

Vault Review Output Localization

Vault Review localizes responses based on your preferred language and dialect settings, delivering output that better matches your working context—automatically and reliably.

How to Edit, Verify, and Track Activity in Vault Cells

Ensure data accuracy and improve team collaboration by verifying and tracking edits in Vault cells.